Refund and Returns Policy

Refund & Return Policy – Skyline Tech Trading

At Skyline Technologies Trading, we are committed to delivering high-quality products and services. Please read our updated refund and return policy carefully before making a purchase.

Eligibility for Returns & Refunds

Refunds or returns are only applicable if:

• The product received is defective or has a manufacturing fault.
• The service delivered is not as described or cannot be provided due to our fault.

For products, eligibility requires:

• The item to be in its original packaging.
• A valid receipt or proof of purchase.
• If the product package is damaged or open upon delivery, do not accept it. Once accepted, it will fall under the standard return/refund terms.

Non-Refundable Conditions

Refunds are not applicable in the following cases:

• Sale or promotional items.
• Services already rendered or partially consumed.
• Customer error (e.g., wrong product/service selection or misuse).
• Refund or return requests made after the allowed time frame (see below).

Refund Time Limit

• All refund or return requests must be submitted within 7 days of delivery or service activation.
• After this period, no refund or return will be accepted, under any circumstances.

Return & Shipping Fees

The customer bears the cost of return shipping, unless the item is proven to be defective or sent in error by our team.

Refund Method

• Upon inspection and approval, the refund will be processed via the original payment method:
• Card Payments – credited back to the same card (bank processing times apply).
• Cash on Delivery (COD) – we will contact you using the provided details for refund arrangements.
• Online Services – partial or full refund will be determined on a case-by-case basis, based on usage and delivery status.

Third-Party & Payment Link Transactions

For payments made via third-party platforms or payment links, the customer agrees:

• Not to file a chargeback or payment dispute without first contacting our support team and allowing us to resolve the issue.
• In case of unjustified or fraudulent chargebacks, Skyline Tech Trading reserves the right to pursue legal action and recover all costs involved, including administrative, processing, and legal fees.

Contact Us

For refund or return queries related to products or services, reach out to:
📧 [email protected]